{ "name": "Review Request After Service", "nodes": [ { "parameters": { "pollTimes": { "item": [ { "mode": "everyMinute" } ] }, "documentId": { "__rl": true, "value": "YOUR_SPREADSHEET_ID", "mode": "id" }, "sheetName": { "__rl": true, "value": "Jobs", "mode": "list", "cachedResultName": "Jobs" }, "event": "rowUpdate", "options": { "dataLocationOnSheet": { "rangeDefinition": "detectAutomatically" } } }, "id": "sheets-trigger", "name": "Watch for Job Status Changes", "type": "n8n-nodes-base.googleSheetsTrigger", "typeVersion": 1, "position": [220, 300], "credentials": { "googleSheetsOAuth2Api": { "id": "YOUR_GOOGLE_SHEETS_CREDENTIAL_ID", "name": "Google Sheets account" } } }, { "parameters": { "conditions": { "options": { "caseSensitive": false, "leftValue": "", "typeValidation": "strict" }, "conditions": [ { "id": "status-check", "leftValue": "={{ $json.Status || $json.status }}", "rightValue": "Complete", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "options": {} }, "id": "check-status", "name": "Status is Complete?", "type": "n8n-nodes-base.if", "typeVersion": 2, "position": [440, 300] }, { "parameters": { "mode": "manual", "duplicateItem": false, "assignments": { "assignments": [ { "id": "customerName", "name": "customerName", "value": "={{ $json['Customer Name'] || $json.customer_name || $json.name || $json.Name || 'Valued Customer' }}", "type": "string" }, { "id": "customerEmail", "name": "customerEmail", "value": "={{ $json['Customer Email'] || $json.email || $json.Email }}", "type": "string" }, { "id": "serviceType", "name": "serviceType", "value": "={{ $json['Service Type'] || $json.service || $json.Service || $json.service_type || 'service' }}", "type": "string" }, { "id": "completedDate", "name": "completedDate", "value": "={{ $json['Completed Date'] || $json.completed_date || $now.toISO() }}", "type": "string" }, { "id": "jobId", "name": "jobId", "value": "={{ $json['Job ID'] || $json.job_id || $json.id || $json.row_number }}", "type": "string" } ] }, "options": {} }, "id": "normalize-data", "name": "Normalize Customer Data", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [660, 220] }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict" }, "conditions": [ { "id": "email-exists", "leftValue": "={{ $json.customerEmail }}", "rightValue": "", "operator": { "type": "string", "operation": "notEmpty" } } ], "combinator": "and" }, "options": {} }, "id": "check-email", "name": "Has Email Address?", "type": "n8n-nodes-base.if", "typeVersion": 2, "position": [880, 220] }, { "parameters": { "amount": 2, "unit": "days" }, "id": "wait-2-days", "name": "Wait 2 Days", "type": "n8n-nodes-base.wait", "typeVersion": 1.1, "position": [1100, 140], "webhookId": "review-request-wait" }, { "parameters": { "sendTo": "={{ $('Normalize Customer Data').item.json.customerEmail }}", "subject": "How did we do? Your feedback matters to us", "emailType": "html", "message": "=
\n

Hi {{ $('Normalize Customer Data').item.json.customerName }},

\n \n

\n Thank you for choosing us for your {{ $('Normalize Customer Data').item.json.serviceType }}. We hope everything went smoothly!\n

\n \n

\n We'd really appreciate it if you could take a minute to share your experience on Google. Your review helps other customers find us and lets us know how we're doing.\n

\n \n

\n Leave a Review on Google\n

\n \n

\n Just click the button above—it takes less than a minute. We read every review and genuinely appreciate your feedback.\n

\n \n

\n Thanks again for your business!\n

\n \n

\n P.S. If there was anything we could have done better, just reply to this email. We'd love to make it right.\n

\n
", "options": { "replyTo": "YOUR_REPLY_TO_EMAIL" } }, "id": "send-review-email", "name": "Send Review Request Email", "type": "n8n-nodes-base.gmail", "typeVersion": 2.1, "position": [1320, 140], "credentials": { "gmailOAuth2": { "id": "YOUR_GMAIL_CREDENTIAL_ID", "name": "Gmail account" } } }, { "parameters": { "documentId": { "__rl": true, "value": "YOUR_SPREADSHEET_ID", "mode": "id" }, "sheetName": { "__rl": true, "value": "Jobs", "mode": "list", "cachedResultName": "Jobs" }, "columns": { "mappingMode": "defineBelow", "value": { "Review Requested": "={{ $now.format('yyyy-MM-dd') }}" }, "matchingColumns": ["Job ID"], "schema": [ { "id": "Job ID", "displayName": "Job ID", "required": false, "defaultMatch": true, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Review Requested", "displayName": "Review Requested", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": false } ] }, "options": {} }, "id": "update-sheet", "name": "Mark Review Requested in Sheet", "type": "n8n-nodes-base.googleSheets", "typeVersion": 4.5, "position": [1540, 140], "credentials": { "googleSheetsOAuth2Api": { "id": "YOUR_GOOGLE_SHEETS_CREDENTIAL_ID", "name": "Google Sheets account" } } }, { "parameters": { "assignments": { "assignments": [ { "id": "status", "name": "status", "value": "success", "type": "string" }, { "id": "customer_email", "name": "customer_email", "value": "={{ $('Normalize Customer Data').item.json.customerEmail }}", "type": "string" }, { "id": "customer_name", "name": "customer_name", "value": "={{ $('Normalize Customer Data').item.json.customerName }}", "type": "string" }, { "id": "review_requested_date", "name": "review_requested_date", "value": "={{ $now.format('yyyy-MM-dd') }}", "type": "string" } ] }, "options": {} }, "id": "set-output", "name": "Set Success Output", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [1760, 140] }, { "parameters": { "assignments": { "assignments": [ { "id": "skipped_reason", "name": "skipped_reason", "value": "No email address provided", "type": "string" }, { "id": "customer_name", "name": "customer_name", "value": "={{ $('Normalize Customer Data').item.json.customerName }}", "type": "string" }, { "id": "job_id", "name": "job_id", "value": "={{ $('Normalize Customer Data').item.json.jobId }}", "type": "string" } ] }, "options": {} }, "id": "log-skipped", "name": "Log Skipped (No Email)", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [1100, 340] } ], "connections": { "Watch for Job Status Changes": { "main": [ [ { "node": "Status is Complete?", "type": "main", "index": 0 } ] ] }, "Status is Complete?": { "main": [ [ { "node": "Normalize Customer Data", "type": "main", "index": 0 } ] ] }, "Normalize Customer Data": { "main": [ [ { "node": "Has Email Address?", "type": "main", "index": 0 } ] ] }, "Has Email Address?": { "main": [ [ { "node": "Wait 2 Days", "type": "main", "index": 0 } ], [ { "node": "Log Skipped (No Email)", "type": "main", "index": 0 } ] ] }, "Wait 2 Days": { "main": [ [ { "node": "Send Review Request Email", "type": "main", "index": 0 } ] ] }, "Send Review Request Email": { "main": [ [ { "node": "Mark Review Requested in Sheet", "type": "main", "index": 0 } ] ] }, "Mark Review Requested in Sheet": { "main": [ [ { "node": "Set Success Output", "type": "main", "index": 0 } ] ] } }, "settings": { "executionOrder": "v1", "errorWorkflow": "" }, "staticData": null, "meta": { "templateCredsSetupCompleted": false, "instanceId": "uzunu-automation-templates" }, "pinData": {}, "versionId": "1", "triggerCount": 1, "tags": [ { "name": "customer-service", "id": "customer-service" }, { "name": "email-automation", "id": "email-automation" }, { "name": "reviews", "id": "reviews" }, { "name": "google-sheets", "id": "google-sheets" } ] }